Terms and conditions
These terms and conditions define the rules and regulations for the use of Immo France Sud’s online booking site, located at immofrancesud.holidayfuture.com. By accessing this website, we assume you accept these terms and conditions. Do not use Immo France Sud if you do not agree with all the terms and conditions mentioned on this page.
Terminology
The following terminology applies to these Terms and Conditions, the Privacy Policy, and the Disclaimer, as well as all agreements: "Client," "You," and "Your" refer to the person accessing this website and accepting the terms and conditions of the business. "The Company," "We," "Our," and "Us" refer to our company. "Party," "Parties," or "We" refers to both the Client and ourselves. All terms refer to the offer, acceptance, and payment necessary to begin the process of assisting the Client in the most appropriate manner, expressly to meet the Client's needs in relation to services provided by the Company, in accordance with applicable law.
Application of Sales Terms
These terms and conditions apply only to bookings made through our website immofrancesud.holidayfuture.com. For bookings made via our partner platforms (Airbnb, Booking.com, VRBO, etc.), the specific terms of each platform apply and take precedence over our own terms. In the case of a reservation through these platforms, the client must comply with the cancellation or modification terms set by the respective platform. If the client wishes to obtain information regarding their rental, they may contact us, but any request for cancellation or modification must be addressed directly to the platform.
For reservations made directly by phone or email, we send a rental contract to be signed (electronic signature) along with an identification document. Payment is exclusively by bank transfer. The reservation conditions applicable in this case are those specified in the contract, and they cannot be modified to correspond to those applicable to bookings made on our website.
Booking Conditions
Deposit and Balance
A 30% deposit of the total rental amount is required for any booking made more than 60 days in advance.
The remaining balance will be automatically charged to the credit card used at the time of booking, 60 days before the arrival date. The client must ensure sufficient funds are available at the time of the charge.
In the event of non-payment or an invalid credit card at this deadline, the agency will contact the client through available means (email and/or phone) to regularize the situation as soon as possible.
If no payment is made and no clear communication is received from the client, this will be considered a cancellation by the client. The agency will retain the deposit paid, and the client will not be entitled to any refund.
It is possible to pay the balance by bank transfer upon request. Clients wishing to use this option must contact us to obtain our bank details and payment instructions. Please note that payment by bank transfer does not entitle the client to any special discount.
Security Deposit
A security deposit is required to cover any potential damages during the rental period.
The amount of the deposit depends on the rented property and is specified at the time of booking. It must be paid by bank transfer to the agency's escrow account no later than three weeks before the clients' arrival. A few days before this deadline, we will send them an email with instructions and our banking details to proceed with the transfer.
Please note that, due to technical constraints beyond our control, the client interface on our website displays a default message stating:
"Either charged at the property or by a credit card hold."
This information does not apply to our booking process. The damage deposit is not charged at the property, nor is it held by credit card. It must be transferred to the agency's escrow account as explained above. We will contact you three weeks prior to your arrival to provide all necessary details regarding this payment.
In the event of damages, the cost of repairs carried out by a professional will be deducted from the deposit. If any funds remain, they will be refunded.
A check-in and check-out inspection is carried out by one of our agents in the presence of the client. Proof of repairs (service provider invoices) can be provided upon request.
Cleaning Fees
The cleaning fees included in the rental price correspond exclusively to the cleaning carried out after the tenants’ departure, in order to prepare the house for the next occupants.
This end-of-stay cleaning fee is calculated based on the average time required to restore the property to its normal condition of use. In the event of excessive dirt requiring additional cleaning time, the corresponding cost may be deducted from the security deposit.
No housekeeping service is provided during the stay.
At the tenants’ request, the agency may put them in contact with independent service providers who may intervene during the stay. These services are entirely independent from the agency and the property owners, and must be arranged and paid for directly between the tenant and the service provider.
Linen
Bed linen, bathroom towels, pool towels (where applicable), and kitchen linen (such as dish towels) are included in the reservation.
The included linen covers stays of up to 14 days. For longer stays, an additional fee will apply for linen replacement during the stay. The amount depends on the number of beds in the property and will be communicated to you by message or email at the time of booking confirmation.
This supplement must be paid by bank transfer to the agency’s escrow account, either at the time of booking or together with the balance payment if the reservation is made more than 60 days prior to arrival.
Cancellation Policy
In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to seasonal rental contracts. Therefore, any cancellation or modification of a reservation will incur the modification fees described below.
Free Cancellation: Any cancellation made more than 61 days before the departure date will incur no fees.
Partial Cancellation: Any cancellation made between 60 and 31 days before the departure date will incur a fee of 50% of the total rental cost.
No Refund: Any cancellation made within 30 days before the departure date will incur a cancellation fee of 100%. No cancellation will entitle the client to a refund, even if the villa is re-rented.
In exceptional circumstances, we reserve the right to make an exception to this rule after reviewing the circumstances and subject to the property owner’s approval. However, this decision will be made on a case-by-case basis and should not be considered as systematic.
We strongly advise tenants to take out specialized travel insurance if they are not already covered, in order to protect against cancellation fees. Immo France Sud has no partnership with any insurance company and thus has no financial interest in recommending one insurance company over another. Therefore, we do not recommend any specific company, and each traveler is free to choose the insurance provider of their choice.
In the event of a natural disaster, criminal incident, or unforeseen event such as a fire affecting the rental property, the agency will not be held liable for damages or cancellation of the stay. If the client chooses to cancel their trip due to such events, they must refer to the cancellation conditions specified earlier.
Payment Method and Transaction
Fees When the reservation is paid in full by bank transfer, the cancellation conditions described above apply in full. In such cases, any refund due to the client will be processed according to the cancellation policy without any additional deductions.
When the reservation is paid in full or partially by credit card, please note that payment processing is handled through the secure platform Stripe.
Stripe charges transaction fees of approximately 4% of the processed amount. These fees are paid directly to Stripe and are not received or retained by Immo France Sud. As these transaction fees are charged by the payment processor and never collected by our agency, they are non-refundable in the event of a cancellation.
Consequently, in the event of a refund following a cancellation, the tenant may notice a difference between the amount initially paid and the amount refunded. This difference corresponds to the transaction fees charged by Stripe.
Immo France Sud does not receive, retain, or control these fees and therefore cannot reimburse amounts that were never collected by the agency.
Modifications
Name changes do not incur modification fees. If the number of travelers changes, it may incur additional costs, especially concerning bedding adjustments. However, no penalty fees will be applied.
Guest Data Collection for Foreign Nationals
In accordance with French regulations (Article R.611-42 of the Code on the Entry and Stay of Foreigners and the Right of Asylum), all foreign guests, including citizens of European Union member states, must be registered upon arrival. This obligation does not apply to French nationals.
The following information must be provided by each guest concerned (or by an accompanying adult for children under 15 years of age):
- First and last name
- Date and place of birth
- Nationality
- Residential address
- Mobile phone number and email address
- Date of arrival and planned date of departure
The registration form must be completed and signed upon arrival. This data is kept by the property manager for six months from the date of departure and is only transmitted to the police upon request, if necessary by electronic means.
Property Occupation Charter
The property occupation charter is available upon request from the agency.
Intellectual Property Rights
Unless otherwise stated, Immo France Sud and/or its licensors own the intellectual property rights to all content on the website. All intellectual property rights are reserved. You may access it for personal use, subject to the restrictions set out in these terms and conditions. In no case may you:
Republish Immo France Sud content,
Sell, rent, or sublicense Immo France Sud content,
Reproduce, duplicate, or copy Immo France Sud content,
Redistribute Immo France Sud content.
The photos on our website are not covered by copyright because we have purchased usage rights, even though we are not always the authors of the photos.
Client Reviews
Tenants may leave client reviews on our website. Immo France Sud does not filter, edit, publish, or revise reviews before posting them online. Reviews do not necessarily reflect the opinions of Immo France Sud, its agents, or affiliates. We reserve the right to remove any review deemed inappropriate, offensive, or in violation of these terms.
Links to Our Content
The following organizations may create a link to our website without prior written permission:
Government agencies,
Search engines,
News organizations,
Online directories referring to other similar businesses,
Accredited businesses, except for charitable and fundraising organizations which may not link to our site.
These organizations may link to our homepage, provided that the link: (a) Is not misleading, (b) Does not falsely imply sponsorship, endorsement, or approval by us, (c) Fits within the context of the linking website.
If you wish to create a link to our site, please contact us by email and provide your name, organization name, contact details, and the URL of your site and the page(s) you wish to link to. A 2 to 3-week review period is required for the request.
iFrames
Without our prior written permission, you may not create frames around our web pages that alter the presentation or appearance of our site.
Right to Withdraw Links
We reserve the right to request the removal of any link to our site. You agree to remove any link upon request. We also reserve the right to modify these terms and conditions and our linking policy at any time.
Disclaimer
To the fullest extent permitted by applicable law, we exclude all representations, warranties, and conditions related to our website and its use. Nothing in this disclaimer shall:
Limit or exclude our or your liability in case of death or personal injury,
Limit or exclude our or your liability in case of fraud,
Limit any liability in a way that is not permitted by applicable law,
Exclude any liability that cannot be excluded by law.
As long as our website and services are provided for free, we will not be liable for any loss or damage of any kind.
Translation Notice:
The German, Italian, Portuguese, and Spanish versions of these Terms and Conditions have been automatically translated using AI technology. While we have carefully reviewed the translations, we cannot guarantee that no errors or discrepancies have occurred. In case of any dispute or doubt, the English version of these Terms and Conditions shall prevail over all other languages.